Terms and conditions for travelers

These conditions constitute a legally binding contract between Livantra and the Traveler. These Traveler Terms and Conditions govern the relationship between Livantra and any person who, in their capacity as a traveler or potential traveler, uses or accesses the site, including any content or services available through the site, provided that such person does not use the site as a property owner or real estate professional (each, a "Traveler"). Travelers include those who use the site to access information about properties and make bookings with owners or real estate professionals, whether for work or leisure purposes. Property bookings made through the site are governed by these Traveler Terms and Conditions. If you do not agree to the Traveler Terms and Conditions, you must refrain from accessing or using the site in any way.

Owners may be individual property owners acting as consumers or property managers acting as professionals. If the Traveler enters into a rental agreement with an individual owner on a consumer-to-consumer basis, consumer protection law will not apply in relation to their contract with the individual owner. The Owner is solely responsible for determining whether they are acting as a consumer or a professional and for any representations made to Travelers in this regard. Some sections or features of the site may be restricted to Travelers who have created an account with us and are logged in. Livantra may allow Travelers to use compatible external authentication services to log in or register at www.livantra.es, instead of using an email or password. Regardless of how you register, the Traveler will be responsible for all activity carried out on their account and must protect their account password. The Traveler must immediately notify Livantra of any unauthorized use of their account. Livantra may request that you provide personal information directly. For example, Livantra may ask you to provide contact details such as your full name, phone number, and email address to enable certain functionality, such as booking a Property.

For more information about the collection of personal information and your rights, please read our Data Protection Policy and Cookie Policy. Travelers agree that it is their responsibility to comply with all laws, rules, and regulations applicable to their use of the site, their use of any tools, services, or products offered on it, and any transactions they carry out on the site or in connection with their use of it. Travelers understand that Owners will be responsible for complying with all laws, rules, and regulations applicable to their listings, the rental of their properties, and the management of their rental business activities. While we will not become party to any rental transaction nor, to the extent permitted by law, assume any legal or regulatory compliance obligation in relation to a property listed on the site, there may be cases where we are nevertheless required to provide information in relation to any listing in order to comply with the requirements of governmental or regulatory bodies in connection with investigations, litigation, or administrative proceedings.

Minimum Age and Capacity to Book

To make a booking on Livantra, the lead Traveler must be at least 18 years of age and have the legal capacity to enter into legally binding contracts. By completing the booking process, the Traveler declares that they meet these requirements, are responsible for the booking, and accept these terms and conditions on their own behalf.

The Traveler is responsible for checking the specific rules of each property before making their booking, as some Owners/Agencies may set restrictions related to age or group composition. If the Traveler does not meet the requirements set out in the listing, the Owner/Agency may deny access to the property without any refund being due. Livantra assumes no responsibility in these cases.

Modification of Terms

Livantra may periodically modify these terms for reasons such as technical developments, business changes, new features or functionalities, or changes in applicable law.

The Traveler will be notified of any changes at least 30 days in advance via the email address registered on their account and/or via a notification in their user dashboard. Continued use of the Platform after the changes come into effect will constitute express acceptance of the new terms. If the Traveler does not agree with the new conditions, they must refrain from continuing to use the Platform.

Booking

The Traveler must ensure that all names, dates, and times are correct in all documents and notify Livantra immediately in the event of any error. Names must match those appearing on their passports.

If any incorrect detail is noticed at the time of confirmation, the Traveler must notify Livantra immediately, as changes cannot be made later if the issue is not reported to us.

The Traveler's personal data will only be provided to the staff responsible for their booking and, where required by law, to public authorities (including personal information such as disability, diet, or religion). Our data privacy policy is available on our website.

Travelers must provide accurate and truthful information about their identities, including country of residence, in their accounts and profile pages, as well as in any other communications made on the site, including property reviews.

Messages sent through Livantra systems must relate only to legitimate booking-related enquiries. Livantra does not tolerate spam or any form of unsolicited commercial electronic communication. It is prohibited to misuse Livantra systems by sending unsolicited commercial communications (spam) or disclosing other users' personal data to third parties without their express consent.

Travelers who have made a booking through the site may post reviews of Owners' properties on the site. Owners will have the opportunity to view Travelers' reviews and respond to them. Owners will also have the opportunity to rate Travelers' stays, and such reviews may be publicly visible on their respective profiles. In its capacity as a hosting provider, Livantra will remove content if it becomes aware or is notified that the content is illegal. Additionally, upon notification to the Traveler, Livantra may decline to publish content or may remove any content. Travelers may appeal the decision to remove any content by contacting customer service.

Livantra expressly disclaims any responsibility for Travelers' reviews and Owners' ratings and responses, except for its obligations as a hosting provider (such as removing content reported as illegal). Travelers acknowledge and accept that Livantra may make Owners' ratings available to other Owners that a Traveler may contact through the site.

Livantra will not verify the accuracy or any other aspect of Travelers' reviews, Owners' responses, or Owners' ratings, as it also does not have the practical capacity to do so.

Livantra will not edit or modify reviews or ratings on behalf of Travelers or Owners. Any Traveler or Owner may contact customer service to remove their published review or rating. Livantra will first notify the user of the reasons why content has not been published or has been removed from the site, and the user may send their comments to Livantra. Travelers may appeal the decision to remove any content by contacting customer service.

As a general rule, Livantra carries out identity verifications. If Travelers suspect that an Owner has provided false information, we invite them to notify Livantra via the contact form.

Livantra complies with its Data Protection Policy. More information can be found on the Data Protection Policy page. The Traveler should note that Owners generally authorize Livantra to forward their contact details, including their phone number, to Travelers in connection with a Property booking. The Traveler may request this information as proof of their booking; alternatively, this information may be made available to the Traveler through their account.

Check-in and Check-out

The check-in and check-out times for each property will be those indicated in the corresponding listing and in the booking confirmation. As a general rule, check-in will take place from 16:00 and check-out before 10:00, unless the Owner/Agency has established different conditions in their listing.

The Traveler must respect the indicated times. If they anticipate arriving outside the agreed schedule, they must notify the Owner/Agency as far in advance as possible via the Platform's messaging tool. The arrangement of a late or early arrival is subject to the availability and discretion of the Owner/Agency, who may freely accept or refuse it.

Failure to check out on time without prior agreement with the Owner/Agency may result in additional charges, the amount of which will be determined by the Owner/Agency in accordance with their listing conditions. Livantra will not be responsible for any agreements or disagreements arising from changes to check-in or check-out times.

Payment

All payments associated with bookings made through the www.livantra.es platform are managed exclusively through the payment methods available on the Platform itself and processed by Stripe, our certified third-party payment service provider. Travelers will not pay any amount directly to the Owner or Agency, but only through Livantra.

During the booking process, the Traveler will be able to clearly and transparently see:

• The total accommodation amount.
• Any additional fees associated with the accommodation.
• Livantra's service fee and applicable taxes.
• The availability of installment payment where applicable.
• The accepted payment methods.

Livantra's service fee is calculated as a percentage of the total rental amount and is subject to VAT. This fee, together with the corresponding taxes, is always displayed before finalizing the booking. The Traveler agrees not to attempt to circumvent or avoid payment of this fee under any circumstances.

Payments made by credit card, debit card, or other accepted methods are processed securely via Stripe. Strong Customer Authentication (SCA) and the security measures applied may require additional verification by the Traveler's bank. The Traveler acknowledges that Livantra does not control the payment provider's services and will not be responsible for incidents caused by them.

For bookings that allow installment payment, the outstanding amount will be automatically charged on the date indicated during the booking process. If the final payment cannot be completed, the Traveler will be notified and will have a period of time to regularize the payment. If payment is not completed within the established period, the booking may be cancelled for non-payment.

Where required, Livantra will issue the corresponding invoice for the service fee, including applicable taxes.

Payment Protection

Livantra holds the full booking amount from the moment payment is made until the correct start of the stay is confirmed. In this way, the Traveler is guaranteed that their money is protected throughout the entire process prior to their arrival at the property.

The amount paid will be transferred to the Owner/Agency once the established period after check-in has passed, provided no incident has been reported by either party. If a problem arises during that period, the Traveler may report it through the Platform in accordance with the procedure described in the Incident Resolution section.

Tourist Tax (Ecotax)

In accordance with current regulations in the Balearic Islands, tourist stays are subject to payment of the tourist tax (Ecotax). This amount is included in the booking process through the Platform and is calculated based on the number of adults and nights of stay.

Depending on the property, the Ecotax will appear itemized in the payment summary before confirming the booking, or included in the total price and indicated in the property's services.

The Owner or Agency is responsible for its correct application and declaration to the competent authorities. Livantra assumes no responsibility for the tax management of this tax.

Security Deposit

Some Owners/Agencies may require payment of a security deposit as a guarantee for the stay. This requirement is optional and at the exclusive discretion of each Owner/Agency, so not all properties will require it.

If a security deposit is required, the amount will be indicated in the property listing. The Owner/Agency will be responsible for informing the Traveler about the payment conditions, payment methods, and refund deadlines.

The management of the security deposit — both its collection and refund — is a direct and exclusive relationship between the Traveler and the Owner/Agency. Livantra does not intervene in this management and assumes no responsibility for the collection, custody, retention, or refund of the deposit. Any questions relating to the security deposit must be resolved directly between the parties.

Property Rules

Each property may have its own accommodation rules, defined by the Owner/Agency and visible in the listing before completing the booking. These rules may include conditions regarding pets, celebrations, youth groups, cohabitation rules, or other property-specific restrictions.

The Traveler undertakes to respect the property rules throughout their stay. In the event of non-compliance, the Owner/Agency may take whatever measures they deem appropriate, which could include early termination of the stay or total or partial retention of the security deposit.

Livantra assumes no responsibility for compliance with property rules.

Cancellation Policy

The cancellation policy applicable to each booking depends on the conditions established by the Owner/Agency in the listing and will be visible to the Traveler before completing the booking.

If the Traveler wishes to cancel their booking, they may do so directly from their user account by accessing their booking. The platform will always display the applicable cancellation conditions and the refundable amount based on the cancellation date.

The cancellation will be effective once the Traveler confirms the process following the steps indicated on the Platform. Livantra's management fees are non-refundable under any circumstances.

Cancellation by the Owner/Agency

In the exceptional case that an Owner/Agency is unable to fulfill a confirmed booking, the resolution process will follow this order:

• First, the Owner/Agency will contact the Traveler directly through the Platform's messaging tool to offer alternatives, such as a change of dates or an alternative property with similar characteristics.
• If the Owner/Agency does not have any alternatives available, Livantra will intervene as an intermediary to try to find a suitable solution for the Traveler.
• If after these steps the Traveler does not accept any of the alternatives offered, the amount paid will be refunded. Each case will be managed individually by the Livantra team.

Booking Modification

The Traveler may request a modification to their booking — check-in and check-out dates, number of adults or children — directly from their user account. The platform will automatically calculate any price difference arising from the requested change, which must be paid by the Traveler if applicable.

All modification requests are subject to approval by the Owner or Agency, who will receive the request via the booking chat and may accept or reject it.

The possibility of modifying a booking depends on the cancellation policy contracted at the time of booking. With a flexible policy, the modification may be requested up to 30 days before arrival, and with a semi-flexible policy up to 60 days before. Bookings with a strict or non-refundable policy do not allow modifications through the Platform. In these cases, the Traveler may contact the Owner or Agency directly through the booking chat to enquire whether any changes are possible.

Property Damage

The Traveler undertakes to take care of the property and make responsible use of the facilities, furniture, and equipment during their stay. If damage occurs during the stay, the Traveler will be responsible for reporting it to the Owner/Agency through the Platform's messaging tool as soon as possible.

The management and financial resolution of any damage is a direct relationship between the Traveler and the Owner/Agency. In these cases, the security deposit may be used as a coverage mechanism, in accordance with the conditions set out in the listing.

Livantra assumes no responsibility for damage caused to properties or for its financial resolution. If an agreement cannot be reached between the parties, both may use the Platform's support ticket system, where Livantra will act as an intermediary facilitating communication, without this implying any responsibility for the final resolution.

Incident Resolution

If during their stay the Traveler notices any problem or unexpected situation, we recommend reporting it as soon as possible through the Platform's messaging tool to the Owner/Agency. In order to manage it in the best possible way, it is important that they let us know within the first 24 hours of their arrival at the property.

Incidents reported with greater delay or after the stay has ended may limit the management options available.

Livantra acts as an intermediary platform between the Traveler and the Owner/Agency. Therefore, when any problem arises, the first step is to try to resolve it directly with the Owner/Agency through the booking chat. If an adequate solution is not reached after this communication, the Traveler may contact the Livantra team by opening a ticket from their account, and our team will accompany the process as a mediator. If an agreement cannot be reached between the parties, Livantra will make a decision on the matter.

To assess any situation, Livantra may request evidence such as photographs or previous communications. Any compensation that may be due will be assessed on a case-by-case basis by our team.

Special Requests

The Platform's messaging tool is available to the Traveler in the following cases:

• Once the booking is confirmed, the Traveler may communicate directly with the Owner or Agency through the messaging tool to make special requests, resolve queries, or manage any needs related to their stay.
   
• In the case of properties available on request, the Traveler may use the messaging tool to enquire about availability before formalizing the booking.

Travelers undertake not to share email addresses or phone numbers — their own or those of third parties - through the Platform chat. For security reasons, the Platform automatically detects and removes any contact information that is attempted to be shared in the chat, ensuring that all communication takes place through Livantra. Livantra employees and representatives may access communications made on the Platform for the purpose of fulfilling their legal obligations, identifying potential fraud, and ensuring compliance with these conditions. Owners and Travelers are solely responsible for the content of their communications.

Livantra may periodically send you newsletters by email. Travelers may accept them or decline receipt at any time.

Travel

Livantra may provide general information on passport and visa requirements for travel to Mallorca, but it is the Traveler's responsibility to verify the requirements before traveling. Livantra is not responsible if the Traveler cannot travel due to not having the required documentation.

Force Majeure

We will not be responsible nor pay any compensation if our obligations are affected by any factor that we could not foresee or avoid. Situations such as wars, terrorist activities, labor disputes, natural disasters, fires, biological or health disasters, and others are not within our control.

Use of the Website

The user may use the website for personal use only and never for commercial purposes, nor may they use programs or functions to generate automated access or content on the website, or to automatically copy content from it.

Furthermore, the user may not publish through the website any content or information that:

• Is understood as covert advertising
• Is subjective, discriminatory, or an intentional lie
• Refers to accommodation or a service not shown on the website
• Is immoral, indecent, or pornographic
• Contains viruses, trojans, or other malicious programs
• Constitutes commercial operations that cause unacceptable inconvenience to other users (for example, in the form of chain messages, surveys, or spam).

The Traveler's account includes information that may be publicly accessible to other users of the site. An account includes, among others:

• A personal page, called 'My Profile', on which the Traveler's profile name will appear as a mandatory field. Any other personal and travel information will be optional and its inclusion will be at the Traveler's own discretion.
• The possibility of creating a travel board to save, organize, and share information about specific properties.
• The possibility of leaving reviews of rented properties.
• The possibility of benefiting from discounts that owners may offer.
• A link to Owner ratings (as defined below).

Tax regulations may require us to collect certain tax information from Travelers. They will be solely responsible for ensuring that all information they provide is accurate, complete, and up to date.

Livantra also uses Google Analytics to gather statistical data about site usage. More information can be found in the Data Protection Policy and Cookie Policy, as well as in Google's own data protection policy. Google may aggregate data it collects from its various services, including Google Analytics, Google Translate, Google Maps, or other Google services, including YouTube. You understand and accept that Livantra has no control over data collection by other sites, such as Google.

Livantra provides a loyalty program (Livtraveler), through which the Traveler will receive a series of benefits on the Livantra platform.

Prohibited Activities

The Traveler must refrain, directly or indirectly, from the following:

With respect to the site, its content, and the databases contained within it, in any form, whether by means of automated devices or manual processes, exploiting, copying, distributing, reproducing, editing, translating, making available to the public, or decompiling any of them.

Tracking the content of the site or Livantra systems or Platform by means of robots, computer spiders, or other automated tools; however, a limited exception to the above exclusion applies to general Internet search engines (not including any website, search engine, or other service that provides classified or advertising listings of properties available for booking, or any subcategory thereof, or if such resources provide services competing with Livantra) and non-commercial public archives that use information-gathering tools for the sole purpose of displaying links to the site, provided they do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with Livantra's robots.txt file.

Using the site for purposes other than those mentioned in these Traveler Terms and Conditions. Using the site, tools, or services of the site to book or request the rental of a property other than Properties shown in valid listings.

Reproducing any part of the site on another website or vice versa, using any device, including but not limited to a border or frame around the site or any other framing technique, to capture any part or aspect of the site or to duplicate or reproduce any of its parts.

Uploading or sending to the site any content or program that, due to its size or nature, could damage Livantra's computers or networks.

Including content on the site that violates any applicable criminal or legal provision or encourages such violation.

Using the site, or accessing it, in any way that could pose a threat to any network or computer system, including infection by viruses (a 'virus' includes any program introduced into a system intentionally that has a trivial or destructive function, such as displaying annoying messages or systematically overwriting information on the user's hard drive).

Posting or transmitting false, fraudulent, or misleading information, or engaging in any act that could be considered identity theft or 'phishing' (of the first or second level, or otherwise) or that gives rise to civil or criminal liability.

Posting or transmitting any illegal, threatening, abusive, defamatory, obscene, vulgar, indecent, provocative, sexually explicit, pornographic, or profane material. If our automated fraud detection systems reveal that your booking or account shows signs of fraud, abuse, or suspicious activity, Livantra may cancel any booking associated with your name, email address, or account, as well as close any associated account.

Travelers will be responsible for ensuring that their communications and the content they post through the site, or in connection with it, including Traveler reviews and communications with Owners and enquiries, do not violate the law or the rights of any person or entity and do not contain false information, personal insults, defamatory, slanderous, or injurious content, material that infringes copyright, data protection regulations, or content guidelines. Livantra may review any information appearing on the site or in its systems or platform and delete or modify it when it is no longer accurate or is outdated. Without prejudice to any other available remedy, Livantra will have the right to immediately remove from the site any communication or content that fails to meet these requirements and to suspend any related account or prevent its use, without prejudice to Livantra's obligations as a hosting provider. The User will be notified of the reasons why these measures have been taken and may send their comments to Livantra.

Law

These terms and conditions are governed by Spanish Law.
Last updated: 22/04/2026