Booking details

The Booking Details view displays all the specific information for an individual reservation — including accommodation details, payments, contact information, messages, and important documents such as check-in instructions.

This view appears when you click on a booking from the general list.

General structure
The booking details screen is divided into two main areas:

1. Left area: communication and general summary
2. Right area: detailed booking information

Left area – Communication with the owner or agency

Here you will see:

• The name of the accommodation and the owner or managing agency (e.g. Owner: Mallorca Villa…)
• A message field that allows you to contact the accommodation directly through the platform.

How to send a message

1. Write your message in the text box “Write a message”.
2. Click the “Send” button.
3. The owner or agency will receive your message directly and can reply via the same chat.

All messages are stored within the booking, ensuring secure and centralized communication.

Right area – Detailed booking information
On the right side of the screen, you will find several sections containing all key information:

My Accommodation

• Name and image of the booked property
• Property ID (internal Livantra reference)
• Capacity and short description (e.g. 4 adults – 3 bedrooms)

Confirmed Booking

• Booking status (confirmed)
• Check-in and check-out dates
• Number of guests (adults and children)
• Total amount of the stay and booking date

Contact Details

• Name of the agency or property owner
• Contact email and phone number

My Payments

• Total booking amount
• Payments made and pending
• Dates and status of each payment (Payment 1 of 2, Payment 2 of 2, etc.)
• Payment method used (e.g. Mastercard ••••0034)

You can always verify whether your booking is fully paid or if there are pending amounts.

Arrival Instructions

• Includes a link to access full check-in and location details.
• Arrival instructions will be available approximately two weeks before the check-in date to ensure you receive the most up-to-date information provided by the owner or agency.
• Click “View Arrival Instructions” to open complete information, including:
  • Exact address
  • Check-in and check-out times
  • Directions to access the property or collect the keys

To send the request:

1. Open the Modify reservation block.
2. Enter the new reservation details.
3. Click “View changes”.

The request will be sent to the owner or agency, who will review the modification and confirm whether the change is possible.

Reservation cancellation

If you need to cancel your reservation, you can do so from the “Reservation cancellation” section.

Here you will see:

• The applicable cancellation policy (Flexible, Semi-flexible, etc.)
• The total reservation amount
• The cancellation fees, if applicable
• The amount that will be refunded upon cancellation

To cancel the reservation:

1. Open the Reservation cancellation block.
2. Review the conditions and the refund amount.
3. Click “Cancel reservation now”.

The cancellation will be processed according to the cancellation policy associated with the accommodation.

Navigation within the booking

• To return to the general list, click “← Back” (top left).
• You can move between your bookings without leaving the Traveler Space.