Bookings affected by exceptional circumstances

In exceptional situations such as natural disasters, health emergencies, fires, floods, conflicts, or any unforeseen event beyond Livantra’s control, your booking may be affected. According to our Terms and Conditions, Livantra cannot assume responsibility or offer compensation when a force majeure event prevents the normal fulfilment of booking obligations.

Natural disasters and other extraordinary circumstances may impact:

• the availability of the accommodation,
• the ability to reach the destination,
• the services provided by the owner or agency,
• the normal course of the trip.

Each situation is different, so we recommend contacting the owner or agency through your account to obtain updated information about the accommodation and any available alternatives.

If you are unsure how to proceed or need additional guidance, you can contact the Livantra team at: traveler@livantra.es

Our team will review your case and provide assistance within the legal framework and applicable conditions.