Cancel a reservation

If you need to cancel a confirmed reservation, you can do it directly from the reservation details within the Traveler Area. Before completing the cancellation, Livantra will show the applicable cancellation conditions and the amount that will be refunded, according to the policy defined by the owner or agency.

This allows you to clearly understand the possible cancellation fees before confirming the action.

Where to find the cancellation option
To cancel a reservation:

1. Log in to your Livantra account.
2. Go to the Traveler Area.
3. In the side menu, click My reservations.
4. Select the reservation you want to cancel.
5. On the right side of the screen you will find the Reservation cancellation block.

From this section you can review the cancellation conditions and proceed with the cancellation if you wish.

Information you will see before cancelling
Inside the Reservation cancellation block you will see a clear summary with the relevant information:

Cancellation policy
The policy applied to the accommodation will be displayed (for example: Flexible, Semi-flexible, Strict or Non-refundable).

Each policy defines possible cancellation fees depending on the date the cancellation is made.

Total reservation amount
The system will display the total amount of the stay associated with the reservation.

Cancellation fees
Depending on the cancellation policy and the current date, the system will indicate whether cancellation costs apply.

Livantra management fee
Livantra’s management fees are non-refundable, even if the reservation is cancelled within the allowed period.

This amount will be clearly indicated in the summary.

Refund amount
Finally, the system will show the total amount that will be refunded to the traveler after applying the cancellation conditions.

This allows you to decide whether you want to continue with the cancellation.

How to cancel the reservation
If you decide to cancel the reservation:

1. Review the information shown in the Reservation cancellation block.
2. Check the refund amount.
3. Click the “Cancel reservation now” button.

Once confirmed, the cancellation will be processed immediately.

What happens after cancelling
Once the reservation has been cancelled:

• The reservation will appear as cancelled in your account.
• The system will process the corresponding refund according to the applicable conditions.
• The refund will be made using the same payment method used for the reservation.

The time required for the refund to appear in your account will depend on your bank or payment provider.

Recommendations before cancelling
Before cancelling a reservation, it is recommended to:

• Review the accommodation’s cancellation policy.
• Check the exact refund amount.
• Contact the owner or agency if you have questions or prefer to request a reservation modification instead of cancelling.

Where to check the cancellation status
After cancelling a reservation, you can see the updated status in My reservations within the Traveler Area.

You will also receive a notification or message confirming the cancellation.