Create ticket
Create ticket
The Support section within the Traveler Space allows users to communicate directly with the Livantra customer service team. Through this area, you can create, view, and manage support tickets, which serve as help requests or reports of issues related to your bookings, payments, or platform usage.
Each ticket creates a private conversation between you and the support team, ensuring personalized attention and clear follow-up for your inquiries.
How to access
- Log in to your Livantra account.
- In the left-hand menu, select “Support.”
- You’ll be taken to the main support screen, where you’ll find:
- A list of your open and closed tickets.
- A “Create new ticket” button to start a new request.
Creating a new ticket
To contact the support team and create a new request, follow these steps:
- Click the “Create new ticket” button (green button at the top).
- A form will appear with the following mandatory fields:
| Field | Description |
| Subject | Write a short title describing the issue. Example: “Problem with my booking payment” or “Can’t access my account.” |
| Message | Describe the issue or question in detail. Include as much information as possible (dates, booking number, property name, etc.) to help the team respond faster. |
Once completed, click “Submit ticket” to register your request.
Tracking your tickets
After submitting your ticket, you’ll be redirected to the main support page, where all your tickets are displayed under tabs:
| Tab | Function |
| Open | Shows requests currently being processed or awaiting response. |
| Closed | Contains tickets that have already been resolved or finalized. |
Each ticket includes the following information:
- Subject: the title or main reason for the request.
- Date: when the ticket was created.
- Status: whether it’s Open or Closed.
- Actions: a “View” button to access the ticket details and conversation.
Viewing or replying to a ticket
- Click “View” on the corresponding ticket.
- The full conversation with the support team will open, where you can read their replies or add your own follow-up messages.
- Type your response in the text box and click “Send” to continue the communication thread.
Whenever the Livantra team replies, you’ll receive a notification and can view the update on the same screen.
Ticket closure
Once your issue is resolved, the support team will mark the ticket as Closed.
You can still review the entire conversation history at any time under the Closed tab — allowing you to keep a record of all past interactions.
When to use Support
Use the support section whenever you need personalized assistance, such as:
- Issues with payments or charges.
- Questions about your booking or dates.
- Technical problems with the platform.
- Difficulties accessing or recovering your account.
Advantages of the ticket system
- Direct and private communication with the Livantra team.
- Organized record of all your requests.
- Clear tracking of each issue’s status.
- Easy access to the history of previous tickets.
- Full transparency and traceability in responses.
Result
The Support → Create Ticket feature allows you to manage any issue clearly, quickly, and efficiently. Thanks to this system, every client can maintain direct contact with the Livantra team, ensuring an effective and transparent post-booking support service.
