How to check the status of a refund

If you have cancelled a reservation and are eligible for a refund according to the applicable cancellation policy, you can check the status of the refund at any time from your Livantra account.

Where to check the refund status
To view refund information:

1. Log in to your Livantra account.
2. Go to the Traveler Space.
3. Click on My Reservations.
4. Select the reservation you cancelled.

Within the reservation details, you will find the information related to the refund.

Information you will see
In this section you will see:

• The refund amount according to the applicable cancellation policy.
• The current refund status, which may be:
  • Pending
  • Processed
  • Completed

This information will only appear when the cancellation results in an amount to be refunded, meaning the cancellation policy allows for a partial or full refund.

Refund processing
Once the cancellation has been confirmed, Livantra will automatically process the refund using the same payment method used for the reservation.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

Detailed instructions on how to access your booking details and check the status of a refund are available in the Livantra Traveler User Guide.