How to receive a refund after cancelling a reservation

On Livantra, if you cancel a confirmed reservation, the refund will be processed automatically according to the cancellation policy defined by the property owner or the agency managing the accommodation.

Each reservation has a specific policy — Flexible, Semi-Flexible, Strict, or Non-Refundable — which determines whether you are eligible for a full refund, a partial refund, or no refund at all.

Before cancelling, you will always be able to check the exact amount that will be refunded from the details of your reservation.

How to cancel a reservation
If you are eligible to cancel, you can do so directly from your account:

1. Log in to your Livantra account.
2. Go to the Traveler Space.
3. Click on My Reservations.
4. Select the reservation you want to cancel.
5. Use the Reservation Cancellation section to complete the cancellation.

Before confirming the cancellation, the system will display the amount that will be refunded according to the accommodation’s cancellation policy.

How the refund is processed
Once the cancellation has been confirmed:

• The refund will be processed automatically according to the applicable cancellation conditions.
• The amount will be returned using the same payment method used for the reservation.
• The system will apply any cancellation fees defined by the accommodation’s policy, if applicable.

Please note that the Livantra service fee is non-refundable, even if the cancellation is made within the allowed period.

When you will receive the money
Once the refund has been processed:

• The usual timeframe to receive the amount is up to 7 business days.
• The exact timing may vary depending on your bank or payment provider.
• In some cases, the bank may take slightly longer to reflect the transaction in your account.

Refund confirmation
When the cancellation has been completed successfully:

• You will receive a confirmation email from Livantra.
• You will be able to see the updated status of the reservation in My Reservations within the Traveler Space.

The cancellation and refund will be considered confirmed once you receive this notification.

If you have questions about your refund
If you have questions about a cancellation or the refunded amount, you can:

• Contact the owner or agency directly through the reservation chat.
• Use the Support section in your Livantra account to request assistance.