Incomplete final payments

On Livantra, some bookings allow you to choose between paying the full amount at the time of reservation or splitting the payment into two parts, as long as the arrival date is more than 4 weeks away. If you book with short notice (less than 4 weeks before arrival), the system will automatically require full payment from the start.

When you choose to pay in two parts, the platform will clearly show you:

• the initial amount paid when booking,
• the remaining balance,
• and the scheduled date for the final payment.

As the date of the second payment approaches, Livantra will send email reminders to inform you of the upcoming charge.

If the final payment cannot be completed (expired card, insufficient funds, authentication error, etc.), you will see a notice in the My Payments section under My Bookings. You will also receive a notification to update your payment method.

If you are unable to complete the payment from your account, you can contact the Livantra support team, who will review your case and help you manage any pending payments.

Important
If the pending payment cannot be resolved and the deadline passes without completion, the reservation may be cancelled due to non-payment.