Policies on accommodation surveillance devices

At Livantra, the privacy and safety of travelers are a top priority. For this reason, we have a specific policy regarding the use of surveillance devices in accommodations listed on the platform. Our goal is to ensure that property owners can protect their homes without compromising guest privacy.

What do we consider a surveillance device?

Any device capable of capturing:

• Images or photographs
• Audio recordings
• Videos
• Geolocation data
• Personally identifiable information
• Any data transmitted over the internet

Inside the accommodation: surveillance is prohibited

No cameras, audio recorders, or other devices that capture guest data are allowed inside the accommodation.
Only smart home devices that do not record or transmit information (such as disabled speakers or assistants) are permitted, provided that:

• the owner clearly informs the guest of their presence, and
• the guest has the option to turn them off.

Privacy inside the accommodation is a fundamental right for all travelers.

Outside the accommodation: allowed with conditions

Owners may use cameras or smart doorbells in exterior areas of the accommodation, as long as they comply with the following rules:

• Their use must be strictly for security purposes.
• They must be clearly indicated in the accommodation listing (showing a camera in a photo is not enough).
• If the device records areas such as pools or jacuzzis, this must be disclosed both in the listing and visibly inside the accommodation (welcome folder, notice, etc.).
• Surveillance devices are never allowed in areas where guests reasonably expect privacy, such as bedrooms, bathrooms, or private relaxation spaces.
• Owners must implement measures to restrict access to recorded data.
• Data must be deleted when no longer necessary.

If you find an unauthorized device

If you detect a surveillance device that may violate this policy, contact Livantra Support immediately. Our team will evaluate the situation and take appropriate action to protect your privacy.

How to contact support:
Detailed instructions are available in the Livantra Traveler User Guide.

Consequences of non-compliance

If a property owner violates this policy and you decide to leave the accommodation as a result, you may be entitled to a full refund of your stay. Additionally, violations may result in penalties or suspension of the owner from the platform.

Livantra enforces this policy even if local laws are less strict, because both physical and digital privacy are essential for maintaining a safe and trustworthy environment for all users.