The accommodation does not conform to the description

At Livantra, we make sure that all listed accommodations meet quality standards and accurately match the information shown in the listing.
If, upon arrival, you discover that the accommodation differs significantly from the description, follow these steps:

1. Contact the owner or agency directly.
   In many cases, issues can be resolved quickly if the host is informed right away.
2. Report the issue to Livantra within 24 hours of arrival.
   Our team will review your case and help you find a fair and appropriate solution.
3. Use the Support system to report the incident.
   From your Traveler space, go to the Support section and create a ticket to contact Livantra’s customer service team directly.
   This channel allows you to describe the problem, attach relevant information, and track your request clearly.
4. Leave a review after your stay.
   Reviews help other travelers make informed decisions and allow property owners to improve their service.

If you’re unable to reach the owner or agency during your stay, the Livantra Support Team will assist you as a priority.

Detailed instructions on how to report an issue or create a Support ticket are available in the Livantra Traveler User Guide.